I like problems
that don't have a
clean brief yet.
Product judgment, systems thinking, and hands-on delivery for work that's real but not yet defined. Music and storytelling shape how I listen and explain things. AI accelerates the work — I still own the judgment and the accountability.
I didn't redesign a website. I recovered one, verified it, and moved it — without breaking the one thing that actually mattered.
Bank Resources' site was still running on 2005-era infrastructure. The real risk wasn't the look of it — it was that the website and the business's email lived in the same DNS zone.
Technical proof. Not a promise about your inbox filling up — that part's still unmeasured, on purpose.
Three shapes this usually takes.
Digital Presence Reset
Your site stops embarrassing you in front of the people who actually matter — modern, accessible, and maintainable, without a redesign for its own sake.
Workflow Automation Sprint
Find the manual, painful, error-prone thing and make it stop being manual, painful, and error-prone — without unnecessary complexity.
Product Prototype Sprint
Turn a fuzzy idea into something real enough to argue about — validated with real users, faster than a slide deck could manage.
No fixed pricing here on purpose — every engagement starts with a real conversation, not a rate card.
A practical path, not a proprietary methodology.
Clarify
Find out what's actually being asked. It's rarely what's in the first email.
Decide
Pick a direction that balances value, risk, and effort — out loud, on the record.
Build
Ship something real, focused, and explainable — not a slide about what it'll eventually do.
Verify
Check that it actually works, and say so only once that's true.
Twenty years in payments. Most of it where the edges get complicated.
I've led products across payment gateways, tokenization, digital wallets, consumer fintech, rewards, and enterprise commerce — working between merchants, banks, processors, engineers, operators, and business leaders.
Recent work includes a community-bank feasibility study and the redesign and production migration behind Case Study 001.
Product leadership
Strategy, roadmaps, discovery, prioritization, and cross-functional delivery.
Payments and commerce
Gateways, tokenization, digital payments, merchant systems, wallets, rewards, and regulated fintech.
Ambiguous, consequential work
New products, complicated stakeholder environments, inherited systems, and projects whose real problem isn't obvious at first.
Roadmap ownership for an NCR gateway responsible for nearly 20% of U.S. card-present transaction volume.
Supported large retail payment implementations, including work for national retailers with more than 1,000 locations.
Experience includes Lynk Systems / RBS Worldpay, MTXeps / NCR Payments, CorFire / SK C&C, NCR, Bakkt, and now bjr.ai / BJR AI LLC.
Got a problem that's important but still a little unclear?
Bring me what you've got. We'll figure out the next step together — and I'll tell you honestly if it's not a fit.